We were very happy with our stay at this motel. I'd recommend it to anybody. Room was very spacious and clean. Staff is friendly and breakfast was good.
If your like me, customer service is as important as the room you stay in. Management is rude and we will not stay here ever again. We have also told others of our experience and not to stay here.
Although the lady who checked us in was very nice our room number 35 reeked of smoke even though there was no smoking on the premises. The sheets had holes and were ripped and the shower still had someone else's hair still in it , the shower curtain smelled moldy and was discolored on the bottom. After reading reviews we opted to not get the contintental breakfast. Next time we will try another place for lodging.
Thus place would have gotten a couple more stars, but customer service is non-exisitent. First off you have to call to get anybody at the front desk. Room service was poor. On top of that they want to charge $25 for not putting away the dishes, which they said there was a sign that stated that, which there wasn't one (so ridiculous, who does that?!) and $55 for a stain on a sheet (makes me wonder if they actually wash them? Uh have you heard of bleach?). Towels smelled like smoke. Beds were hard. The only thing they have going is a pretty location and the fact that there is a kitchen.
Loved it! Beautiful grounds, staff very friendly, close to town; walking distance. Rooms are very clean with great amenities. Very relaxing. We were there for only 1 night but wished we could have stayed longer. Hopefully we will get the opportunity to go back.
We were pleasantly surprised - stayed in room 34 above the main office. Nice room and very comfortable bed. Bathroom was clean and room had a modern feel. Hot tub was just ok but location along the river was peaceful. Breakfast was ok, nice it was offered. Great location in town. All said, I would definitely stay here again
River S Edge Motel is a US Lodging based in Ouray, Colorado. River S Edge Motel is located at 110 7th Ave, Ouray, CO 81427, USA.
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